Hold the power button for 10 seconds until the device turns off, then press the power button again so it turns on.Ī prompt will appear and the BlackBerry smartphone will show in the drop down list on your PC shortly after the LED lights up (it could show up as USB: UNKNOWN or USB: BlackBerry (PIN) – both are normal/fine).Ĭlick the OK Button as soon as it becomes enabled - you only have a few seconds to do this! Using Internet Explorer navigate to down the page and select the Check for Updates button.Ĭonnect the BlackBerry 10 device you want to restore Make sure you don't have any BlackBerry software running on your PC (BlackBerry Link and BlackBerry Desktop Software)ĭetach all BlackBerry smartphones, including the BlackBerry 10 device that you are going to restore. These steps are a bit trickier so read through and make sure you understand everything before you get started. If for some reason the above steps don't work using BlackBerry Link you can always reload the OS using Internet Explorer. The Harder Way - Reload BlackBerry 10 Using Internet Explorer When complete you can disconnect your device.Īfter you reload the device software we recommend setting up the device as new to prevent further issues. Select Reload under Reload Device Softwareįollow the on-screen instructions to reload the software. Open BlackBerry Link and connect your device via microUSB Make sure you have the latest version of BlackBerry Link installed on your Windows PC. The Easy Way - Reload BlackBerry 10 OS Using BlackBerry Link You can reload or downgrade the OS on your BlackBerry 10 device one of two ways. The process unfortunately requires a Windows PC (sorry Mac users) but requires only a few steps to complete. On BlackBerry 10 there is really no chance at all that you'll ever need to reload the OS unless you run across a bad leaked OS or happen to stop a security wipe prematurely.įor both the BlackBerry Z10 and BlackBerry Q10 you can restore the OS to stock when you run into any of these issues. With older BBOS devices there was a high chance of "nuking" a device for any number of reasons - bad apps, botched restore, bad software, crappy OS leaks. Thankfully, just as in the past, you can still do so on BlackBerry 10. Whether it be a poor-running OS leak, an interrupted security wipe or a somehow nuked device, you may want to downgrade or reload the stock OS. There are certain times when you may geek out more than you should with your BlackBerry 10 phone and run into some issues.
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